SHIPPING POLICY

Thank you for shopping at Odelia. Below is our shipping policy outlining processing times, delivery estimates, and important shipping information.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation.

During peak seasons, promotional periods, or high order volume, processing time may extend to 2–4 business days.

You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Time

Shipping costs are calculated at checkout based on destination and courier selection.

🇮🇩 Domestic Shipping (Indonesia)

Estimated delivery time:

• Jabodetabek: 1–3 business days

• Outside Jabodetabek: 2–6 business days

• Remote areas: 3–10 business days

🌏 International Shipping (If Applicable)

Estimated delivery time:

• Southeast Asia: 5–10 business days

• Other countries: 7–14 business days

Delivery times are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp. Customers are responsible for monitoring shipment progress through the courier service.

4. Delays & Force Majeure

We are not responsible for shipping delays caused by:

• Courier service disruptions

• Weather conditions

• Customs clearance

• Public holidays

• Incorrect shipping information provided by the customer

5. Incorrect Address

Please ensure your shipping address is correct before completing your order.

We are not responsible for orders delivered to incorrectly provided addresses. If a package is returned due to incorrect details, re-shipping fees will be charged to the customer.

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 2 days of receiving the package.

• Provide clear photo/video evidence of the package condition.

We will assist in filing a claim with the courier if necessary. Resolution will depend on courier investigation results.

7. Shipping Fees

Shipping fees are non-refundable unless the error was caused by our team (wrong item sent or defective product).